HSNF has two warehouses located in North London. Most of their sales orders are placed via web portals including Amazon, Groupon, eBay and their own site, www.justbeauty.co.uk,.
NetSuite was installed at HSNF in 2014, and a paper-based system was used in the warehouse. There was, however, a lack of accurate inventory visibility with this system, and limited functionality to record pick rates or errors.
The WAERlinx solution
A detailed proposal for integrating WAERlinx with NetSuite was submitted in the first quarter of 2016 and implemented in September. As with all WAERlinx installations, the baseline product was configured to meet the exact needs of the business:
Assembly handling was a key development in this project. Now the HSNF team can quickly pick hundreds of base kits and put them away to stock. When a sales order is received, the operator picks the base kit and then picks the variable item – such as nail colour – separately, saving a huge amount of time.
Integration to Royal Mail and Yodel using Net Despatch: this includes international and Channel Islands shipments, and the packer is able to change the shipping method at the packing stage if required.
The average number of order lines is typically 1.8 and there is a high degree of commonality in the products. When the new feature, View High-Demand SKUs is clicked, a new view is presented, which displays SKUs in order of the number of unfulfilled lines that currently have unassigned pick tasks. Each line can be selected and the user can release multiple orders of identical SKUs to the operator for picking.
SKU images: this allows for 100s of orders to be released for picking extremely quickly and substantially minimises the volumes of repeated pick visits to a single bin.
Product images are displayed throughout WAERlinx, including the handhelds, resulting in far fewer queries or mistakes. This value-added feature has become essential for visible validations of SKU selection for packing.
As orders are dropped at the packing bay by the picking operator, a packing note is downloaded as a PDF for printing, initiating the pack process. Packing instructions can then be displayed if required.
The operator scans the packing note and each SKU code as it is packed into the carton. Once all SKUs are packed and despatched, the carrier booking continues automatically and the shipper’s label is printed.
HSNF’s tailored WAERlinx solution gives pickers the choice of Single picking – sequential picking with no grouping, or Wave picking – grouping of order pick tasks where common SKUs are picked individually.
If inventory exists elsewhere in the warehouse, the operator is presented with a View Alternate Location button. This is available during putaway, picking and inventory management, and assists the operator if they cannot physically reach a location or wish to reorganise the inventory in the warehouse.
WAERlinx’ complete integration with NetSuite means that HSNF now has vastly improved visibility of the warehouse operation. Errors have been virtually eliminated and the work-rate has seen a dramatic rise.
UK Home Shopping (UKHS) Ltd is an online retailer based in Nottinghamshire, selling power and hand tools, workshop and automotive tools, generators and electrical items. http://www.ukhs.tv/
Already using NetSuite, the company wanted an integrated warehouse management system (WMS) in order to better support current and future operations.
UKHS has two warehouses, both located in Nottinghamshire.
The first is the main distribution centre, consisting of pallet racks and shelves for pick faces, with dedicated areas for receiving, packing and despatching.
The second, referred to as the service warehouse, is a physically separate warehouse located within the same site as the main warehouse. It serves several purposes:
In both warehouses, the existing paper-based system meant there were issues concerning a lack of inventory visibility and no existing pick-walk sequences, resulting in inefficient operations and limited customer return functionality.
The WAERlinx solution
A number of small adjustments were made to the baseline WAERlinx solution:
UK Home Shopping ships to Guernsey, Jersey and the Isle of Man so these have been incorporated into the project.
Waer provided carrier integration with Royal Mail and Yodel via Net Despatch and for pallet handling, direct integration with TNT.
The transition from paper to handhelds has resulted in huge improvements to pick accuracy and time taken for picking.
A robust inventory-counting solution now allows UK Home Shopping to action regular inventory counts without disruption, rather than shutting the business down for an entire weekend in order to carry out the task.
“Since the implementation of WAERlinx our warehouse staffing levels have reduced by three full time employees.” Paul Strickland, UK Home Shopping Warehouse Manager.
Online Retailer Cox & Cox Chooses NetSuite with WAERlinx WMS to Support Their Business, Now and into the Future
Launched in 2001, Cox & Cox (www.coxandcox.co.uk) is a unique collection of practical yet beautiful homeware products, unavailable in traditional catalogues. The eclectic mix of old and new makes the site a go-to for independent-minded home owners and interior designers alike, and the company has a strong and ever-growing loyal customer base.
Having enjoyed steady growth, the company needed to start streamlining its operations and improve efficiency, with the installation of an ERP and warehouse management solution. Cox & Cox needed a system that was able to scale to its current size and have the capacity to grow as the company expands.
They quickly settled on a shortlist of two ERP systems: NetSuite and MS Dynamics. Jonathan Baldwin, Corporate Account Executive at NetSuite, introduced them to Patchworks – a NetSuite solution provider – and suggested WAERlinx as the most suitable solution for the warehouse.
Patchworks simplifies the adoption and management of the world’s most popular software, such as NetSuite, and is Europe’s leading cloud integration platform, as well as being the only Built-for-NetSuite accredited connector.
For Cox and Cox, Patchworks delivered fully automated synchronisation of all of their business critical data between NetSuite and Magento 2, enabling them to accelerate growth and increase speed to market with new products whilst providing a seamless customer experience.
WAERlinx provides NetSuite customers with all the functionality you would expect from a world-class warehouse management system, addressing all inbound, storage and outbound processes, fully and seamlessly interfaced to NetSuite.
Its storage management functionality gives customers real-time visibility of all stock, from warehouse to zone, rack and shelf at any location in the world, providing accurate stock count and perpetual inventory as standard, and on the outbound side of the supply chain, pick sequences are set up for maximum efficiency and can be driven by many factors in line with business requirements, keeping disruption to a minimum and providing customers with exactly what they need.
WAERlinx’ flexibility and scalability are its biggest assets, and it was these two elements that clinched it for Cox & Cox. Aynsley Peet, E-Commerce Manager at Cox & Cox, said:
“We really liked WAERlinx’ flexibility and scalability. The team at WAER gave us a number of demos, we talked to several existing customers and the support so far has been fantastic. We are really excited about starting this new project with NetSuite and WAERlinx.”
For more information about Patchworks contact Julie Halford at Patchworks firstname.lastname@example.org or 07904 664011 www.patchworks.co.uk
Mr Fothergill’s Seeds Ltd is an established UK supplier of gardening products including flower and vegetable seeds, young plants, soft fruit trees and a range of garden equipment, fertiliser, pest control etc. They have a broad mix of customers; both B2B e.g. garden centres and DIY merchants; and B2C e.g. allotment associations and consumers.
Fothergill’s has been using NetSuite for several years and they approached Waer Systems to provide better warehouse management across its three sites. WAERlinx’ renowned flexibility meant that the company’s specific requirements were easily accommodated into the package, including:
The company ships a huge number of order lines. For example, in one week they shipped over 16,900. So the potential for efficiency savings was huge.
How WAERlinx was configured to meet Fothergill’s requirements
Automatic Build of Works Orders
Once the inventory is received in WAERlinx, the purchase order is updated in NetSuite and the inventory is committed. WAERlinx users then release the items for picking by brand and/or product category.
WAERlinx adds the items to pick lists which are then given to the service provider, Rookery Farm Packing (http://www.rookeryfarmpacking.co.uk/) to manage all picking, packing and shipping of the items.
Once the items are physically picked and checked, packing lists and delivery notes are printed, and NetSuite is updated. Once packed, the shipping label is scanned and the carrier booking is made.
This new feature in WAERlinx allows the user to restrict the number of sales orders assigned to a picker, giving Fothergill’s the flexibility to choose how they set up their operation and allowing them to manage the picking and packing functions together, should they wish.
Our development team is known for their love of a challenge, and our customers choose WAERlinx because of its adaptability to their needs.
Take one of our most recent customers, Mishimoto, for example. In the process of scoping out their project, they have requested the ability to receive goods by packing list reference, thus enabling automated receipt processing for multiple items based on a supplier’s packing list or delivery note.
The second development request was to have pallet packing – the functionality to assemble shipping pallets by recording either the uniquely numbered cartons contained on the pallet and/or the loose (i.e. unpacked) items that are contained on the pallet.
Thirdly, they needed to have calculated weights of cartons and pallets. This way, there would be clear visibility of what had been placed onto each pallet, and fewer customer service issues of the ‘my product hasn’t been delivered’ type.
None of these has been requested by customers to date, but part of what makes WAERlinx unique is the fact that there is no ‘off the shelf’ version; it’s built to adapt, so these were all easily incorporated into the final solution.
For Mishimoto, the advantages are set to make a huge impact on efficiency in the warehouse:
|#||New Function Title||Description||Benefits|
|1||Receive by Packing List Reference||Automated receipt processing for multiple items based on a supplier’s packing list or delivery note.||Rapid and accurate processing of receipts for a specific supplier shipment.|
|2||Pallet Packing||Function to ‘assemble’ shipping pallets by recording either the uniquely-numbered cartons that are contained on the pallet, and/or the loose (i.e. unpacked) items that are contained on the pallet.
Calculated weights of cartons and pallets.
|Clear visibility of what has been placed onto each pallet.
Fewer customer service issues of the ‘my product hasn’t been delivered’ type.
|3||BlueGrace Integration||Provides a ‘Rate Shopping’ function in WAERlinx, using data retrieved from the BlueGrace system.
Allows bookings to be made for the selected carriers.
|Management of ‘Less Than Truckload’ (LTL) shipments.
Lower overall freight costs.
|4||Pallet Placard, Carton Labelling, Repack Carton labelling||Replacement of hand-written sheets with neat, clearly-readable labels & documents.|
WAERlinx’ – as flexible as our customers are unique.
When it comes to product development, our customers steer the way. Earlier this year, we made a great new development…
Many manufacturing, distribution and retail companies prefer to use their own fleet of vehicles for deliveries and while there are obvious advantages, there are also common pitfalls, with delivery systems often cobbled together resulting in unreliable delivery data and a lot of headaches.
WAERpod is a new Proof of Delivery app for Android phones, designed with these businesses in mind. It allows drivers to take deliveries and book them in to customer locations ensuring 100 per cent accuracy on delivered goods.
Its low-cost, high spec gives all the functionality you would expect from a well-known carrier company, all interfaced beautifully into NetSuite.
Lancing, West Sussex, UK, 30th March, 2016 – Waer Systems today announced its exhibitor sponsorship of SuiteWorld 2016, NetSuite’s annual user conference for customers, partners, media and industry analysts, being held May 16–19 in San Jose, Calif. NetSuite’s SuiteWorld 2016 is the #1 Cloud ERP conference, with more than 8,000 expected attendees coming together to get inspired, network, celebrate cloud success, gain industry knowledge and share insights and best practices.
“We are really looking forward to making new contacts and forging relationships with implementation and technology partners, as well as NetSuite users worldwide,” said Rod Scott, CEO of Waer. “We have a great warehouse management product that partners can add to their portfolio to enhance their value proposition. In addition, WAERlinx is ideal for end users of NetSuite who want to take their warehouse management to the next level.”
The WAERlinx WMS SuiteApp provides NetSuite customers with all the functionality you would expect from a world-class warehouse management system, addressing all inbound, storage and outbound processes, fully and seamlessly interfaced to NetSuite.
To learn more, please visit us at booth 111 in the SuiteWorld Expo at the San Jose Convention Center.
About SuiteWorld 2016
NetSuite’s SuiteWorld is the #1 Cloud ERP conference, being held at the San Jose Convention Center in San Jose, Calif. on May 16-19. SuiteWorld 2016 will bring together NetSuite solution providers, independent software vendor (ISV) partners, industry thought leaders and representatives of the approximately 30,000 companies and subsidiaries from across the globe running their business on NetSuite’s cloud-based business management suite. Attendees of SuiteWorld can fully explore the NetSuite ecosystem, network face-to-face, and help shape the next evolution of cloud computing services.
For registration and additional details, please visit www.netsuitesuiteworld.com. To join the SuiteWorld conversation on Twitter and Instagram, please use #NSW16.
NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc. Third-party trademarks mentioned are the property of their respective owners.
The Baku 2015 European Games – Warehouse Management
The Baku 2015 European Games, are the inaugural edition of the European Games; an international multi-sport event for athletes representing the National Olympic Committees (NOCs) of Europe.
The Games took place in Baku, Azerbaijan, from 12 to 28 June 2015 and featured more than 6,000 athletes from 50 countries competing in 20 sports.
With 109 venues across Baku, the Baku European Games Operation Committee (BEGOC) needed a failsafe system to track inventory to all sites across the city, and ensure it was returned to the 25,000m2 Main Logistics Centre (MLC) warehouse set up especially for the Games.
WAERlinx is a next-generation warehouse management system, perfectly suited to delivering the asset management required for the Games and was set up within just two months of the first meeting.
With a relatively short lead-time, the requirements were established via WebEx meetings, negating the need for international travel.
All the assets were uploaded in Azerbaijani and staff were trained on the system over two days.
There were some fundamental requirements for the WMS for the Games, all of which were easily achievable with WAERlinx’ flexible and extensive functionality. They were broadly categorised as:
In addition, the system would need to be able to support labels in both English and Azerbaijani.
As standard, remote operations support was provided for end-users both before and during the games.
Specifically, the WMS needed the functionality to:
The inventory to be managed included consumables, furniture, fixtures, equipment, machinery, IT equipment (telephones, fax machines, computers, photocopiers) and any other tangible assets.
Elements unique to this project
An event such as the Games has a unique lifecycle that usually involves a long period available for planning activities, followed by a very short period for deployment and operations. The adjustments were made, and thorough testing carried out early on so that once the Games started, the system was running perfectly.
Waer Systems has been extremely proud to have been involved in such a prestigious project such as this. The European Games were a huge success and the asset management system ran like clockwork throughout.
To be part of the BEGOC team was a tremendous opportunity for Waer Systems. There were challenges in that WAERlinx has never been used to track assets across 112 different sporting venues, and project delivery was quite rapid. The project has proved that WAERlinx is a truly agile and dynamic tool that can be implemented in many different environments.
Kim Noyce, Operations Director, Waer Systems.
The WAER Systems team really rose to the challenge of delivering an effective solution within extremely tight deadlines and with enough flexibility to cater for the cultural and environmental differences a Games presents. Their professionalism along with the ability of the WAERlinx solution to accommodate our specific requirements, proved invaluable in ensuring BEGOC’s Logistics team were able to deliver their services successfully for the Games.
Pennie Brinsden, Senior Manager, Baku 2015 European Games Operations Committee.
We have started a new series of videos showing the functionality of various different elements of our our WMS, WAERlinx.
The first one is now available on YouTube and shows how goods are Received into the warehouse.
Why not take a look: WAERlinx WMS Receiving Functionality.